NHTSA Data Explorer

Mercedes-Benz Sprinter 2500

Data refreshed August 27, 2026

Select a model year to filter results to that year of the Mercedes-Benz Sprinter 2500.

Complaints

450

Active records

Recalls

105

Active records

TSBs

478

Active records

Filing history

Monthly totals over the last 20 years. Click a legend item to show or hide that series.

Reported severity

Based on consumer complaints filed since 2000. Recalls and TSBs do not include severity data.

Deaths

0

Injuries

7

Crashes

18

Fires

13

Top reported issues — Mercedes-Benz Sprinter 2500

Click a category to expand its values.

Condition issue

115

Operating state

110

Driver assistance issue

89

Performance issue

60

Reporting mechanism

59

Braking behavior

46

Transmission/drivetrain behavior

44

Fluid issue

37

Safety restraint issue

31

Engine behavior

24

Thermal issue

23

Electrical issue

20

Noise

16

Steering behavior

16

Vibration/harshness

16

Access/entry issue

10

Lighting behavior

9

Starting behavior

8

Infotainment behavior

7

Ride/handling behavior

7

Smell

7

Wiper/washer behavior

5

Powering on/off behavior

4

Recent change

3

Safety restraint behavior

3

HVAC behavior

2

Communication/network issue

1

Electrified system issue

1

Recent filings

The 10 most recent filings for each type.

2016 MERCEDES-BENZ SPRINTER 2500

Filed Aug 14, 2026


The door latch and or roller failed which prevents the door from closing properly. Since the door does not close all the way, there is the risk that it opens while driving. This is a recurring issue I have on this vehicle and triggered a lemon-law buyback.

2020 MERCEDES-BENZ SPRINTER 2500

Filed Aug 12, 2026


What component or system failed or malfunctioned, and is it available for inspection upon request? The Adaptive Cruise Control turns off and then won't reset while driving. When the Adaptive Cruise Control turns off and then won't reset while driving. How was your safety or the safety of others put at risk? This causes the vehicle to immediately loose power. When traveling at highway speeds and vehicles are getting ready to pass us, then the cruise stops, we have been nearly rear ended…

2018 MERCEDES-BENZ SPRINTER 2500

Filed Aug 6, 2026


SAFETY DEFECT REPORT & RECALL NON-COMPLIANCE: 2018 Mercedes-Benz Sprinter 2500 (VIN: [XXX]) This complaint involves an uncorrected emissions system defect that causes a sudden, dangerous engine shutdown and low-speed countdown limp mode on live roadways, combined with manufacturer recall non-compliance by Mercedes-Benz USA and its authorized franchise dealer, Euro Motorcars Bethesda. The vehicle was brought to an authorized dealership under a mandatory manufacturer recall (Recall Campaign…

2022 MERCEDES-BENZ SPRINTER 2500

Filed Jul 21, 2026


1 injured
Crash

Front crash with no airbag deployment and no emergency braking. Currently at The Metal Shop in Warm Springs Va. Told by insurance it is totaled. Sustained mild concussion from head trauma. Head hit steering wheel. I notice many Sprinters for sale for parts after similar front end collisions. No warning lights.

2022 MERCEDES-BENZ SPRINTER 2500

Filed Jul 14, 2026


Frequently, when I started the car, the instrument cluster's monochrome display will stay blank/black or display completely corrupted garbage - unreadable bit and pieces. I wasn't able to read essential info like level of drive gear and fuel level etc. Often when this happens, the physical speedometer pointers won't settle on accurate current speed level, but keep cycling: from 0 spin to some value and then reset back to 0 and spin to some value ... This makes driving risky as I am not able to…

2023 MERCEDES-BENZ SPRINTER 2500

Filed Jul 3, 2026


Fire

On January 19, 2026, my neighbors / daughter noticed smoke was coming from under the van that had been parked for over 3 hours. Shortly after, he confirmed the van had caught fire. I asked him to call the fire department.

2024 MERCEDES-BENZ SPRINTER 2500

Filed Jun 27, 2026


My vehicle was inspected and it was found that the seatbelt B-pillar anchor bolt was stripped at the factory. This problem seems widespread online.

2022 MERCEDES-BENZ SPRINTER 2500

Filed Jun 26, 2026


Almost immediately after I got my Van the Aux Balmar Alternator installed by THOR had to be replaced and was not functional. I tried to get it repaired by two warranty repair centers in Colorado and neither one could repair the Alternator or get it to charge the lithium battery that was also new. Thor told me that they would have specialist look at it when I brought it into Blue Compass of Wheatridge and they told me they had fixed the issue but it still will not charge battery even after 17…

2022 MERCEDES-BENZ SPRINTER 2500

Filed Jun 23, 2026


Active distance assist inoperable, active brake assist functions limited, adaptive cruise control not working, lane keeping assist glitching. I was driving the vehicle home after purchase and the lane keeping assist was glitching, it was actively pulling the wheel to the left, like I was over the fog line (I wasn’t) and it was hard braking, Making driving very unsafe. I slowed down and got off at the next exit at a gas station to figure out what was happening. I put the vehicle in park and…

2021 MERCEDES-BENZ SPRINTER 2500

Filed Jun 17, 2026


2020 Mercedes-Benz Sprinter. When the right turn signal is activated and the steering wheel is turned right, the windshield wipers activate unexpectedly. Diagnostic codes B230015 and B230615 are stored, indicating windshield wiper switch and wipe/wash malfunction. Concern appears related to the steering column multifunction switch/module. This affects driver visibility and steering-column control functions during turning/signaling.

Data sourced from NHTSA's public datasets. Issue classifications are generated by Repair Surge. About this data.

Updated August 27, 2026. Refreshed nightly.