NHTSA Data Explorer
Mercedes-Benz Sprinter 2500
Data refreshed May 30, 2026
Select a model year to filter results to that year of the Mercedes-Benz Sprinter 2500.
Complaints
438
Active records
Recalls
105
Active records
TSBs
478
Active records
Filing history
Monthly totals over the last 20 years. Click a legend item to show or hide that series.
Reported severity
Based on consumer complaints filed since 2000. Recalls and TSBs do not include severity data.
Deaths
0
Injuries
6
Crashes
17
Fires
12
Top reported issues — Mercedes-Benz Sprinter 2500
Click a category to expand its values.
Condition issue
Operating state
Driver assistance issue
Performance issue
Reporting mechanism
Braking behavior
Transmission/drivetrain behavior
Fluid issue
Safety restraint issue
Engine behavior
Thermal issue
Electrical issue
Noise
Steering behavior
Vibration/harshness
Access/entry issue
Lighting behavior
Starting behavior
Infotainment behavior
Ride/handling behavior
Smell
Powering on/off behavior
Wiper/washer behavior
Recent change
HVAC behavior
Safety restraint behavior
Communication/network issue
Electrified system issue
Recent filings
The 10 most recent filings for each type.
2020 MERCEDES-BENZ SPRINTER 2500
Filed May 14, 2026
Sudden complete engine failures occurred in my Mercedes-Benz Sprinter van during highway operation while transporting freight, creating a serious safety hazard due to immediate and total loss of engine power in active traffic conditions. The first engine failure occurred at approximately 303,000 miles. The second failure occurred at approximately 140,000 miles after engine replacement. In both cases, there were no prior warning signs, diagnostic alerts, abnormal noises, or performance issues…
2022 MERCEDES-BENZ SPRINTER 2500
Filed May 11, 2026
Passenger side grab handle physically separated from the body of the vehicle. Inspection confirmed the separation was caused by the failure of the factory welds securing the handle.
2025 MERCEDES-BENZ SPRINTER 2500
Filed Apr 30, 2026
Subject: Transmission Failure Safety Complaint I am submitting a complaint regarding a serious transmission problem with my vehicle. While driving, the transmission suddenly failed, and the vehicle lost the ability to move properly. The car would not accelerate as expected and had difficulty. In some instances, the vehicle would not move forward or reverse. Warning indicators appeared, and the transmission Fault Stop began showing abnormal behavior such as delayed shifting, jerking, slipping,…
2024 MERCEDES-BENZ SPRINTER 2500
Filed Apr 30, 2026
I removed the drive side seat belt bolt in order to remove the pillar it is mounted to and found the bolt extremely hard to turn and ultimately somewhat stripped upon removal. The bolt remains defiant in re-installation procedure. The passenger side was removed without stripping but did attempt to cross-thread itself upon re-installation which was remedied by simple hand threading. Safety put at risk in that these seat belt bolts and their installation process may not restrain passengers in…
2024 MERCEDES-BENZ SPRINTER 2500
Filed Apr 23, 2026
2024 Mercedes-Benz Sprinter 2500 experienced unusually rapid brake, tire, and battery wear at low mileage. Front brakes required replacement at approximately 29,000 miles. Rear brakes were already worn low by approximately 37,000 miles. Rear tires required replacement by approximately 37,000 miles. Vehicle battery also failed and required replacement before approximately 37,000 miles. Vehicle had earlier emissions/sensor related repairs as well. This creates safety concerns because premature…
2021 MERCEDES-BENZ SPRINTER 2500
Filed Apr 6, 2026
I am a Amazon driver and my dsp makes us drive with very bad safety hazards on the vehicle the step up platform on the vehicle is broken brakes are terrible and the airbag sensors and tire pressure sensors are not working and very bad.
2021 MERCEDES-BENZ SPRINTER 2500
Filed Apr 1, 2026
Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it was a nighmare help!!!! I have court 4/29 - this is very time senansative!
2023 MERCEDES-BENZ SPRINTER 2500
Filed Mar 24, 2026
In August 2025, I had taken the van for a drive to charge things up, got home, put it in park and parked it in my driveway, which has a mild slope. ~ 30 seconds - 1 minute after me leaving the vehicle, it rolled backward out of the driveway, across a busy street and 1/4 into my neighbors yard. I was mortified, there is usually a lot of people walking their dogs, kids etc...and cars going by. The vehicle was stopped by the curb vs the 2nd back tire (Thie first one cleared the curb and was in my…
2024 MERCEDES-BENZ SPRINTER 2500
Filed Mar 20, 2026
Vehicle: 2024 Mercedes-Benz Sprinter VIN: [XXX] Mileage: 148,000 The vehicle is experiencing a serious safety-related defect where the starter motor remains engaged even after the engine is turned off. This results in the starter continuing to run and stay powered, which can cause severe mechanical damage, overheating, and presents a potential fire risk. The starter has already been replaced, but the issue persists, indicating the problem is within the vehicle’s electrical control system…
2019 MERCEDES-BENZ SPRINTER 2500
Filed Mar 18, 2026
My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original condition and had not been modified in any way. The fire escalated quickly and resulted in a total loss. The cause of the fire is unknown. This incident raises serious safety concerns.