NHTSA Data Explorer
Mercedes-Benz Sprinter 2500
Data refreshed August 27, 2026
Select a model year to filter results to that year of the Mercedes-Benz Sprinter 2500.
Complaints
450
Active records
Recalls
105
Active records
TSBs
478
Active records
Filing history
Monthly totals over the last 20 years. Click a legend item to show or hide that series.
Reported severity
Based on consumer complaints filed since 2000. Recalls and TSBs do not include severity data.
Deaths
0
Injuries
7
Crashes
18
Fires
13
Top reported issues — Mercedes-Benz Sprinter 2500
Click a category to expand its values.
Condition issue
Operating state
Driver assistance issue
Performance issue
Reporting mechanism
Braking behavior
Transmission/drivetrain behavior
Fluid issue
Safety restraint issue
Engine behavior
Thermal issue
Electrical issue
Noise
Steering behavior
Vibration/harshness
Access/entry issue
Lighting behavior
Starting behavior
Infotainment behavior
Ride/handling behavior
Smell
Wiper/washer behavior
Powering on/off behavior
Recent change
Safety restraint behavior
HVAC behavior
Communication/network issue
Electrified system issue
Recent filings
The 10 most recent filings for each type.
2016 MERCEDES-BENZ SPRINTER 2500
Filed Aug 14, 2026
The door latch and or roller failed which prevents the door from closing properly. Since the door does not close all the way, there is the risk that it opens while driving. This is a recurring issue I have on this vehicle and triggered a lemon-law buyback.
2020 MERCEDES-BENZ SPRINTER 2500
Filed Aug 12, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The Adaptive Cruise Control turns off and then won't reset while driving. When the Adaptive Cruise Control turns off and then won't reset while driving. How was your safety or the safety of others put at risk? This causes the vehicle to immediately loose power. When traveling at highway speeds and vehicles are getting ready to pass us, then the cruise stops, we have been nearly rear ended…
2018 MERCEDES-BENZ SPRINTER 2500
Filed Aug 6, 2026
SAFETY DEFECT REPORT & RECALL NON-COMPLIANCE: 2018 Mercedes-Benz Sprinter 2500 (VIN: [XXX]) This complaint involves an uncorrected emissions system defect that causes a sudden, dangerous engine shutdown and low-speed countdown limp mode on live roadways, combined with manufacturer recall non-compliance by Mercedes-Benz USA and its authorized franchise dealer, Euro Motorcars Bethesda. The vehicle was brought to an authorized dealership under a mandatory manufacturer recall (Recall Campaign…
2022 MERCEDES-BENZ SPRINTER 2500
Filed Jul 21, 2026
Front crash with no airbag deployment and no emergency braking. Currently at The Metal Shop in Warm Springs Va. Told by insurance it is totaled. Sustained mild concussion from head trauma. Head hit steering wheel. I notice many Sprinters for sale for parts after similar front end collisions. No warning lights.
2022 MERCEDES-BENZ SPRINTER 2500
Filed Jul 14, 2026
Frequently, when I started the car, the instrument cluster's monochrome display will stay blank/black or display completely corrupted garbage - unreadable bit and pieces. I wasn't able to read essential info like level of drive gear and fuel level etc. Often when this happens, the physical speedometer pointers won't settle on accurate current speed level, but keep cycling: from 0 spin to some value and then reset back to 0 and spin to some value ... This makes driving risky as I am not able to…
2023 MERCEDES-BENZ SPRINTER 2500
Filed Jul 3, 2026
On January 19, 2026, my neighbors / daughter noticed smoke was coming from under the van that had been parked for over 3 hours. Shortly after, he confirmed the van had caught fire. I asked him to call the fire department.
2024 MERCEDES-BENZ SPRINTER 2500
Filed Jun 27, 2026
My vehicle was inspected and it was found that the seatbelt B-pillar anchor bolt was stripped at the factory. This problem seems widespread online.
2022 MERCEDES-BENZ SPRINTER 2500
Filed Jun 26, 2026
Almost immediately after I got my Van the Aux Balmar Alternator installed by THOR had to be replaced and was not functional. I tried to get it repaired by two warranty repair centers in Colorado and neither one could repair the Alternator or get it to charge the lithium battery that was also new. Thor told me that they would have specialist look at it when I brought it into Blue Compass of Wheatridge and they told me they had fixed the issue but it still will not charge battery even after 17…
2022 MERCEDES-BENZ SPRINTER 2500
Filed Jun 23, 2026
Active distance assist inoperable, active brake assist functions limited, adaptive cruise control not working, lane keeping assist glitching. I was driving the vehicle home after purchase and the lane keeping assist was glitching, it was actively pulling the wheel to the left, like I was over the fog line (I wasn’t) and it was hard braking, Making driving very unsafe. I slowed down and got off at the next exit at a gas station to figure out what was happening. I put the vehicle in park and…
2021 MERCEDES-BENZ SPRINTER 2500
Filed Jun 17, 2026
2020 Mercedes-Benz Sprinter. When the right turn signal is activated and the steering wheel is turned right, the windshield wipers activate unexpectedly. Diagnostic codes B230015 and B230615 are stored, indicating windshield wiper switch and wipe/wash malfunction. Concern appears related to the steering column multifunction switch/module. This affects driver visibility and steering-column control functions during turning/signaling.